Privacy Policy & Cookie Policy

FOODXPRESS

Privacy Policy & Cookie Policy

Food and Package Delivery Services

Effective / Last Modified: 7 September, 2026

This policy explains how Foodxpress collects, uses, shares, protects and retains

information when customers, senders, recipients, merchants and delivery partners

use Foodxpress food and package delivery services.

Introduction

When you use Foodxpress, you trust us with your information. We are committed to keeping that trust. That starts

with helping you understand our privacy practices.

This policy describes the information we collect, how it is used and shared, and your choices regarding this

information. We recommend that you read this article, which highlights key points about our privacy practices

(including what information we collect, when we collect it, and how we use it).

Last Modified: 7 September, 2026

Data Collections and Uses

Scope

SUMMARY

This policy applies to users of Foodxpress’s services anywhere in the world, including users of Foodxpress’s apps,

websites, features or other services.

This policy describes how Foodxpress and its affiliates collect and use personal information to provide our services.

This policy applies to all users of our apps, websites, features or other services anywhere in the world. This

policy specifically applies to:

• Customers: users who request or receive delivery

• Delivery Partners: users who provide delivery individually or through partner delivery service companies

• Recipients: users who request deliveries of food or other items

• Delivery Partners: users who provide delivery services

This policy also applies to those who provide information to Foodxpress in connection with an application to use

our services, or whose information Foodxpress otherwise receives in connection with its services (such as contact

information of individuals associated with Foodxpress restaurant partners). All those subject to this

policy are referred to as “users” for purposes of this policy.

The practices described in this policy are subject to applicable laws in the places in which we operate. This

means that we only engage in the practices described in this policy in a particular country or region if permitted

under the laws of those places. Please contact us if you have questions on our practices in your country or

region.

Data Controller

SUMMARY

Foodxpress provides services to users throughout the CARICOM. If you use our services in Belize, Foodxpress, is the

data controller for your information. If you use our services in the European Union or elsewhere, Foodxpress is the

data controller.

We process personal information inside and outside of the United States.

If you live in the United States, the data controller for the information you provide or that is collected by

Foodxpress or its affiliates is:

Foodxpress

Branch Mouth Road

San Ignacio, Cayo, Belize

Questions, comments and complaints about Foodxpress’s data practices can be submitted to Foodxpress’s data

protection office through Foodxpress customer support through the app or official website

.

We process personal information inside and outside of the United States. Foodxpress transfers information of

users’ outside the United States on the basis of mechanisms approved under applicable laws.

The Information We Collect

SUMMARY

Foodxpress collects:

• Information that you provide to Foodxpress, such as when you create your Foodxpress account.

• Information created when you use our services, such as location, usage and device information.

• Information from other sources, such as Foodxpress partners and third parties that use Foodxpress APIs.

The following information is collected by or on behalf of Foodxpress:

Information you provide

This may include:

• User profile: We collect information when you create or update your Foodxpress account. This may include

your name, email, phone number, login name and password, address, payment or banking information

(including related payment verification information), government identification numbers, birth date, photo

and signature. This also includes vehicle or insurance information of delivery partners. This also includes the

preferences and settings that you enable for your Foodxpress account.

• Background check information: We may collect background check information if you sign up to use

Foodxpress’s services as a delivery partner or delivery partner. This may include information such as your delivery partner

history

or criminal record (where permitted by law). This information may be collected by a vendor on Foodxpress’s

behalf.

• Demographic data: We may collect demographic information about you, including through user surveys. In

some countries, we may also receive demographic information about you from third parties.

• User content: We may collect information that you submit when you contact Foodxpress customer support,

provide ratings or compliments for other users, or otherwise contact Foodxpress.

• Address book or calendar: If you permit the Foodxpress app to access the address book on your device, we

may collect names and contact information from your address book for purposes such as facilitating social

interactions through our services. If you permit the Foodxpress app to access the calendar on your device, we

collect calendar information such as event title and description, your response (Yes, No, Maybe), date and

time, location, and number of attendees.

Information created when you use our services

This may include:

• Location Information

Depending on the Foodxpress services that you use, and your app settings or device permissions, we may collect

your precise or approximate location information as determined through data such as GPS, IP address and WiFi.

• If you are a delivery partner or delivery partner, Foodxpress collects location information when the Foodxpress app

is running in the foreground (app open and on-screen) or background (app open but not on screen)

of your device.

• If you are a customer, Foodxpress may collect location information when the Foodxpress app is running in the

foreground. In certain regions, Foodxpress may also collect this information when the Foodxpress app is

running in the background of your device if this collection is enabled through your app settings or

device permissions.

• Customers and recipients may use the Foodxpress app without enabling Foodxpress to collect their

location information. However, this may affect the functionality available on your Foodxpress app. For

example, if you do not enable Foodxpress to collect your location information, you will have to

manually enter your pickup or delivery address. In addition, location information will be collected from the

delivery partner during your delivery, even if you have not enabled Foodxpress to collect your location information.

• Transaction Information

We collect transaction details related to your use of our services, including the type of services you requested or

provided, your order details, delivery information, date and time the service was provided, amount charged,

distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate

your name with that person.

• Usage information

We collect information about how you interact with our services. This includes information such as access dates

and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party

sites or service you were using before interacting with our services. In some cases, we collect this information

through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more

about these technologies, please see our Cookie Statement pg.

• Device Information

We may collect information about the devices you use to access our services, including the hardware models,

device IP address, operating systems and versions, software, file names and versions, preferred languages,

unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network

information.

• Communications data

We enable users to communicate with each other and Foodxpress through the Foodxpress apps, websites, and other

services. For example, we enable delivery partners and customers, and delivery partners and recipients, to call or text each

other (in some countries, without disclosing their telephone numbers to each other). To provide this service,

Foodxpress receives some information regarding the calls or texts, including the date and time of the call/text, and

the content of the communications. Foodxpress may also use this information for customer support services

(including to resolve disputes between users), for safety and security purposes, to improve our products and

services and for analytics.

Information from other sources

These may include:

• User feedback, such as ratings or compliments.

• Users providing your information in connection with referral programs.

• Users requesting services for or on your behalf.

• Users or others providing information in connection with claims or disputes.

• Foodxpress business partners through which you create or access your Foodxpress account, such as payment

providers, social media services, on-demand music services, or apps or websites who use Foodxpress’s APIs or

whose API Foodxpress uses (such as when you request a delivery through a third-party service).

• Insurance providers (if you are a delivery partner or delivery partner).

• Financial services providers (if you are a delivery partner or delivery partner).

• Partner delivery service companies (if you are a delivery partner who uses our services through an account associated

with such a company).

• The owner of an Foodxpress for Business or Foodxpress Family profile that you use.

• Publicly available sources.

• Marketing service providers.

Foodxpress may combine the information collected from these sources with other information in its possession.

How We Use Your Information

SUMMARY

Foodxpress collects and uses information to enable reliable and convenient delivery, delivery and other

products and services. We also use the information we collect:

• To enhance the safety and security of our users and services

• For customer support

• For research and development

• To enable communications to or between users

• To provide promotions or contests

• In connection with legal proceedings

Foodxpress may sell or share your personal information to third parties for third party direct marketing purposes.

Foodxpress uses the information it collects for purposes including:

Providing services and features

Foodxpress uses the information we collect to provide, personalize, maintain and improve our products and

services. This includes using the information to:

• Create and update your account.

• Verify your identity.

• Enable delivery, deliveries, and other services. This includes automated processing of your

information to enable Delivery Fee Calculation

, in which the delivery fee may be determined based on constantly

varying factors such as the estimated time and distance of the predicted route, estimated traffic, and the

availability of delivery partners and current service demand.

• Process or facilitate payments for those services.

• Offer, obtain, provide or facilitate insurance or financing solutions in connection with our services.

• To track the progress of your order or delivery.

• Enable features that allow you to share information with other people, such as when you submit a

compliment about a delivery partner, refer a friend to Foodxpress, share order or delivery details, or share delivery status or

ETA.

• Enable features to personalize your Foodxpress account, such as creating bookmarks for your favorite places,

and to enable quick access to previous delivery addresses.

• Enable Accessibility features that make it easier for users with disabilities to use our services, such as those

which enable deaf or hard-of-hearing delivery partners to alert their customers of their disabilities, allow only text

messages from customers, and to receive flashing delivery request notifications instead of sound notifications.

• Perform internal operations necessary to provide our services, including to troubleshoot software bugs

and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze

usage and activity trends.

Safety and security

We use your data to help maintain the safety, security and integrity of our services and users. This includes, for

example:

• Screening delivery partners and delivery partners prior to enabling their use of our services and at subsequent

intervals, including through reviews of background checks where permitted by law, to prevent use of our

services by delivery partners who do not meet safety requirements.

• Using information from delivery partners’ devices to identify unsafe driving behavior such as speeding or harsh

braking and acceleration, and to raise awareness among delivery partners regarding such behaviors.

• our Real-Time ID Check feature, which prompts delivery partners to share a selfie or other verification before going

online. This helps

ensure that the delivery partner using the app matches the Foodxpress account we have on file, preventing fraud and

helping to protect other users.

• Using device, location, profile, usage and other information to prevent, detect, and combat fraud or unsafe

activities. This includes processing of such information, in certain countries, to identify practices or

patterns that indicate fraud or risk of safety incidents. This may also include information from third parties.

In certain cases such incidents may lead to deactivation by means of an automated decision making

process. Users in the EU have the right to object to this type of processing; see Section II.I.1.d for more

information

• Using user ratings to encourage improvement by affected users, and as grounds for deactivating users with

ratings below a certain minimum as may be required in their region. Calculation and deactivation may be

done through an automated decision making process. Users in the EU have the right to object to this type

of processing; see Section II.I.1.d for more information.

Customer support

Foodxpress uses the information we collect (including recordings of customer support calls after notice to you and

with your consent) to assist you when you contact our customer support services, including to:

• Direct your questions to the appropriate customer support person

• Investigate and address your concerns

• Monitor and improve our customer support responses

Research and development

We may use the information we collect for testing, research, analysis and product development. This allows us

to improve and enhance the safety and security of our services, develop new features and products, and

facilitate insurance and finance solutions in connection with our services.

Communications among users

Foodxpress uses the information we collect to enable communications between our users. For example, a delivery partner

may text or call a customer to confirm a pickup location, or a restaurant or delivery partner may call a delivery

recipient with information about their order.

Communications from Foodxpress

Foodxpress may use the information we collect to communicate with you about products, services, promotions,

studies, surveys, news, updates and events.

Foodxpress may also use the information to promote and process contests and sweepstakes, fulfill any related

awards, and serve you relevant ads and content about our services and those of our business partners. You may

receive some of these communications based on your profile as an Foodxpress user. Users in the EU have the right

to object to this type of processing; see Section II.I.1.d for more information.

Foodxpress may also use the information to inform you about elections, ballots, referenda and other political and

policy processes that relate to our services.

Legal proceedings and requirements

We may use the information we collect to investigate or address claims or disputes relating to your use of

Foodxpress’s services, or as otherwise allowed by applicable law, or as requested by regulators, government

entities, and official inquiries.

Cookies And Third-Party Technologies

SUMMARY

Foodxpress and its partners use cookies and other identification technologies on our apps, websites, emails, and

online ads for purposes described in this policy.

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and

advertisements. Foodxpress uses cookies and similar technologies for purposes such as:

• Authenticating users

• Remembering user preferences and settings

• Determining the popularity of content

• Delivering and measuring the effectiveness of advertising campaigns

• Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people

who interact with our services

We may also allow others to provide audience measurement and analytics services for us, to serve

advertisements on our behalf across the Internet, and to track and report on the performance of those

advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your

device when you visit our site and use our services, as well as when you visit other online sites and services.

Please see our Cookie Statement below for more information regarding the use of cookies and other

technologies described in this section, including regarding your choices relating to such technologies.

Information Sharing and Disclosure

SUMMARY

Some of Foodxpress’s products, services and features require that we share information with other users or at your

request. We may also share your information with our affiliates, subsidiaries and business partners, for legal

reasons or in connection with claims or disputes.

Foodxpress may share the information we collect:

With other users

• For example, if you are a customer, we may share your first name, average customer rating, and

pickup and delivery locations with delivery partners. If you share an Foodxpress delivery with another customer, that

customer may

be told your name and may see your pickup and/or dropoff location.

• If you are a delivery partner or delivery partner, we may share information with your customer(s) including name and

photo; vehicle make, model, color, license plate, and vehicle photo; location; average rating provided by

customers; total number of deliverys; for how long you have been using the Foodxpress app; and contact information

(depending upon applicable laws). If you choose to complete a delivery partner profile, we may also share any

information associated with that profile, including information that you submit and compliments that past

customers have submitted about you. The customer/recipient will also receive a receipt containing

information such as a breakdown of amounts charged, your first name, photo, and a map of the route you

took.

At your request

This includes sharing your information with:

• Other people at your request. For example, we may share delivery status or ETA and location with a friend at your

request, or your delivery information when you share order or delivery details with a friend.

• Foodxpress business partners. For example, if you requested a service through a partnership or promotional

offering made by a third party, Foodxpress may share your information with those third parties. This may

include, for example, other apps or websites that integrate with our APIs, delivery equipment or vehicle suppliers, or

services, or

those with an API or service with which we integrate, or business partners with whom Foodxpress may

partner with to deliver a promotion, a contest or a specialized service.

With the general public when you submit content to a public forum

We love hearing from our users — including through public forums such as Foodxpress blogs, social media, and

certain features on our network. When you communicate with us through those channels, your communications

may be viewable by the public.

1. With the owner of Foodxpress accounts that you may use

If you use a profile associated with another party we may share your delivery information with the owner of that

profile. This occurs, for example, if you are:

• A delivery partner using an account owned by a partner delivery company.

• A customer who takes a delivery arranged by a friend or under a Family Profile.

With Foodxpress subsidiaries and affiliates

We share information with our subsidiaries and affiliates to help us provide our services or conduct data

processing on our behalf. For example, Foodxpress processes and stores information in the Belize on behalf of its

international subsidiaries and affiliates.

With Foodxpress service providers and business partners

Foodxpress may provide information to its vendors, consultants, marketing partners, research firms, and other

service providers or business partners. This may include, for example:

• Payment processors and facilitators.

• Background check providers (delivery partners and delivery partners only).

• Cloud storage providers.

• Marketing partners and marketing platform providers.

• Data analytics providers.

• Research partners, including those performing surveys or research projects in partnership with Foodxpress or

on Foodxpress’s behalf.

• Vendors that assist Foodxpress to enhance the safety and security of its apps.

• Consultants, lawyers, accountants and other professional service providers.

• Fleet partners.

• Insurance and financing partners.

• Logistics hubs and delivery facilities.

• Local delivery and logistics providers.

• Restaurant, grocery, retail and merchant partners.

• Vehicle solution vendors or third-party delivery equipment or vehicle suppliers.

For legal reasons or in the event of a dispute

Foodxpress may share your information if we believe it is required by applicable law, regulation, operating

agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to

safety or similar concerns.

This includes sharing your information with law enforcement officials, government authorities, airports (if

required by the facility authorities as a condition of operating on facility property), or other third parties as

necessary to enforce our Terms of Service, user agreements, or other policies, to protect Foodxpress’s rights or

property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of

our services. If you use another person’s credit card, we may be required by law to share information with that

credit card holder, including delivery information.

This also includes sharing your information with others in connection with, or during negotiations of, any

merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our

business by or into another company.

With your consent

Foodxpress may share your information other than as described in this policy if we notify you and you consent to

the sharing.

Information Retention and Deletion

SUMMARY

Foodxpress retains user profile and other information for as long as you maintain your Foodxpress account.

Foodxpress retains transaction, location, usage and other information for up to 7 years, or longer where required by

applicable law in connection with regulatory, tax,

insurance or other requirements in the places in which it operates. Foodxpress thereafter deletes or anonymizes

such information in accordance with applicable laws.

If you withdraw consent to the collection or use of personal information for optional features, such as features

that use your calendar or address book, Foodxpress deletes such personal information.

Users may request deletion of their accounts at any time. Following such request, Foodxpress deletes the

information that it is not required to retain, and restricts access to or use of any information it is required to

retain.

Foodxpress requires user profile information in order to provide its services, and retains such information for as

long you maintain your Foodxpress account.

Foodxpress retains certain information, including transaction, location, device and usage information, for a

minimum of 7 years in connection with regulatory, tax, insurance and other requirements in the places in which

it operates. Once such information is no longer necessary to provide Foodxpress’s services, enable customer

support, enhance the user experience or other operational purposes, Foodxpress takes steps to prevent access to

or use of such information for any purpose other than compliance with these requirements or for purposes of

safety, security and fraud prevention and detection.

You may request deletion of your account at any time through the Privacy Settings in the Foodxpress app, or via

Foodxpress’s website (customers and recipients “can’t delete my account”; delivery partners and delivery

partners contact Foodxpress customer support through the app or official website

).

Following such request, Foodxpress deletes the information that it is not required to retain. In certain

circumstances, Foodxpress may be unable to delete your account, such as if there is an outstanding credit on your

account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, Foodxpress will delete

your account as described above.

Foodxpress may also retain certain information if necessary for its legitimate business interests, such as fraud

prevention and enhancing users’ safety and security. For example, if Foodxpress shuts down a user’s account

because of unsafe behavior or security incidents, Foodxpress may retain certain information about that account to

prevent that user from opening a new Foodxpress account in the future.

Special Information For EU Users

SUMMARY

Beginning May 25, 2018, the processing of personal data of users in the European Union is subject to the EU

General Data Protection Regulation (“GDPR”).

This section summarizes Foodxpress’s grounds for processing personal information under the GDPR, and the rights

of EU users as relates to Foodxpress’s handling of personal information.

Beginning May 25, 2018, the processing of personal data of users in the European Union is subject to the EU

General Data Protection Regulation (“GDPR”). This section provides information as relates to EU users’ rights,

and Foodxpress’s responsibilities, under this regulation.

EU User Rights

If you are an Foodxpress user in the EU, you have the following rights with respect to Foodxpress’s handling of your

personal information. To exercise these rights, please see below or submit your request Foodxpress customer support

through the app or official website

.

Users outside the EU may also request explanation, correction, deletion or copies of their personal

data Foodxpress customer support through the app or official website .

• a. Explanation and copies of your data

• You have the right to request an explanation of the information that Foodxpress has about you and how

Foodxpress uses that information.

• You also have the right to receive a copy of the information that Foodxpress collects about you if collected on

the basis of consent or because Foodxpress requires the information to provide the services that you request.

• b. Correction

•

• If Foodxpress has information about you that you believe is inaccurate, you have the right to request

correction of your information. Please see the section titled “Explanation, Copies and Correction”

below for more information on correcting, or requesting correction of, your information.

• c. Deletion

• Users may request deletion of their accounts at any time. Users may requests deletion through the Privacy

Settings menu in the Foodxpress app, or via Foodxpress’s website (customers and recipients see below;

delivery partners and delivery partners Foodxpress customer support through the app or official website ). We may retain

certain information about you as

required by law and for legitimate business purposes permitted by law.

• Please see the “Information Retention & Deletion” section above for more information regarding

Foodxpress’s retention and deletion practices.

• d. Objections and complaints

• Users in the EU have the right to object to Foodxpress’s processing of personal data, including for marketing

purposes based on profiling and/or automated decision making. Foodxpress may continue to process your

information notwithstanding the objection to the extent permitted under GDPR.

• Users in the EU also have the right to lodge a complaint with the competent data protection authority in their country of

residence, work, or where an alleged infringement occurred.

• You may also submit questions, comments or complaints to Foodxpress’s Data Protection Officer.

Grounds for Processing

The GDPR requires that companies processing the personal data of EU users do so on the basis of specific legal

grounds. As described below, Foodxpress processes the information of EU users based on one or more of the

grounds specified under the GDPR:

• a. The processing is necessary to provide the services and features you request

• Foodxpress must collect and use certain information in order to provide its services. This includes:

• User profile information that is necessary to establish and maintain your account, including to verify your

identity; enable communications with you about your deliverys, orders and accounts; and to enable you to

make payments or receive earnings.

• Background check Information necessary to enable delivery partners to provide delivery services through the

Foodxpress app.

• Delivery Partner location Information, which is necessary to match delivery partners with customers, and to track deliverys

while in-

progress and suggest navigation.

• Transaction information, which is necessary to generate and maintain in connection with your use of

Foodxpress’s services.

• Usage information, which is necessary to maintain, optimize and enhance Foodxpress’s services, including to

determine, sometimes in combination with other information, incentives, connect customers, merchants and delivery

partners, and

calculate costs of deliverys and delivery partner earnings.

• Collection and use of this information is a requirement for using Foodxpress’s apps.

• b. The processing is necessary to protect the vital interests of our users or of others

• Foodxpress may process personal information, including disclosing data with law enforcement

authorities in case of threats to the safety of users or of others.

• c. The processing is necessary for Foodxpress’s legitimate interests

• Foodxpress collects and uses personal information to the extent necessary for its legitimate interests. This

includes collecting and using information:

• To maintain and enhance our users’ safety and security. For example, we collect background check

information (where permitted by law) to prevent unsafe users from providing services through our apps.

We also use personal information to prevent use of our services by users who have engaged in

inappropriate or dangerous behavior, such as by retaining information of banned users to prevent their

use of Foodxpress’s apps. We also use usage information to prevent matching customers, orders and delivery partners for

whom

there is higher risk of conflict (e.g., because they have been the subject of prior complaints from other

users).

• To prevent, detect and combat fraud in connection with the use of our services. For example, Foodxpress uses

user profile, location, device and usage information, to identify and prevent circumstances when users

attempt to defraud Foodxpress or other users.

• To inform law enforcement officials regarding criminal acts or threats to public safety.

• To provide customer support.

• To optimize our service and develop new services. This includes, for example, identifying the best pick-up /

drop locations, recommending (new) features, improving navigation, and enhancing pricing and matching

customers and delivery partners or recipients and partners.

• For research and analytical purposes. This includes, for example, analyzing usage trends to improve the

user experience and enhance the safety and security of our services.

• For direct marketing purposes. This includes, for example, analysing data to identify trends and tailor

marketing messages to user needs.

• To enforce Foodxpress’s Terms of Service.

• d. The processing is necessary for the legitimate interests of other persons or parties

• Foodxpress collects and uses personal information to the extent necessary for the interests of other persons

or the general public. This includes sharing information in connection with legal or insurance claims, to

protect the rights and safety of others.

• Foodxpress may also process personal information when necessary in regards to a substantial public interest,

on the basis of applicable laws.

• e. The processing is necessary to fulfill Foodxpress’s legal obligations

• Foodxpress is subject to legal requirements in the jurisdictions in which it operates that require us to collect,

process, disclose and retain your personal data. For example, Foodxpress is subject to laws and regulations in

many cities and countries that require it to collect and retain information about your deliverys, to retain such

information for extended periods of time, and to provide copies of such information to governmental or

other authorities. Foodxpress uses your information to comply with such laws to the extent they apply to your

use of the Foodxpress apps.

• Foodxpress may also share information with law enforcement, or requests by third parties pursuant to legal

processes.

• f. Consent

• Foodxpress may collect and use your information on the basis of your consent. You may revoke your consent

at any time. If you revoke your consent, you will not be able to use any service or feature that requires

collection or use of the information we collected or used on the basis of consent.

• Foodxpress relies on consent in connection with data collections or uses that are necessary to enhance the

user experience, to enable optional services or features, or to communicate with you. If you are an EU

user, the following types of data collections or uses are done on the basis of your consent.

• Location Information (Customers)

• Share Live Location (Customers)

• Notifications: Account and Order Updates

• Notifications: Discounts and News

• Address Book / Contacts

• Calendar Syncing

• Accessibility features

• Please see the Choice & Transparency section below for further information about these data collections

and uses, how to opt in or out of them, and the effect of opting out of these on your use of Foodxpress’s apps.

• Foodxpress may also collect personal information about you through voluntary surveys. Your responses to

such surveys are collected on the basis of consent, and will be deleted once no longer necessary for the

purposes collected.

Choice and Transparency

SUMMARY

Foodxpress provides means for you to see and control the information that Foodxpress collects, including through:

• in-app privacy settings

• device permissions

• in-app ratings pages

• marketing opt-outs

You may also request that Foodxpress provide you with explanation, copies or correction of your data.

PRIVACY SETTINGS

The Privacy Settings menu in the Foodxpress user app gives users the ability to set or update their location and

contacts sharing preferences, and their preferences for receiving mobile notifications from Foodxpress. Information

on these settings, how to set or change these settings, and the effect of turning off these settings are described

below.

• Location Information

• Foodxpress uses customer’s device location services to make it easier to get a safe, reliable delivery whenever you

need one. Location data helps improve our services, including pickups and deliveries, navigation, and customer support.

• You may enable/disable, or adjust, Foodxpress’s collection of customer location information at any time through

the Privacy Settings menu in the Foodxpress app, or via the settings on your mobile device. If you disable the

device location services on your device, your use of the Foodxpress app will be affected. For example, you will

need to manually enter your pickup or delivery locations.

• Share Live Location (Customers)

• If you have enabled the device location services on your mobile device, you may also enable Foodxpress to

share your location with your delivery partner from the time you request a delivery to the start of your delivery. This makes it

easier for your delivery partner to pick you up.

• You may enable/disable location sharing with your delivery partner at any time through the Privacy Settings menu in

the Foodxpress app. You may use the Foodxpress app if you have not enabled location sharing, but it may be

more difficult for your delivery partner to locate you.

• Notifications: Account and Order Updates

•

• Foodxpress provides users with delivery status notifications and updates related to your account. These

notifications are a necessary part of using the Foodxpress app, and cannot be disabled. However, you

may choose the method by which you receive these notifications through the Privacy Settings

menu in the Foodxpress app.

• Notifications: Discounts and News

•

• You may enable Foodxpress to send you push notifications about discounts and news from Foodxpress.

You may enable/disable these notifications at any time through the Privacy Settings menu in the

Foodxpress app.

• Address Book / Contacts

• You may enable Foodxpress to periodically sync with the address book / contacts information on your mobile

device, and store your contacts information on our servers. This includes the names, phone numbers,

emails addresses and other information that you store in your address book contacts. This information is

necessary to enable features such as delivery fee splitting, sharing your delivery status, and make personalized

recommendations for you and other customers.

• You may enable/disable contacts syncing at any time via the Privacy Settings menu in the Foodxpress app. If

you disable contacts syncing, you will not be able to use features that use your contacts information.

• Calendar Syncing

• You may enable Foodxpress to access and store the calendar data on your mobile device. Your calendar data

might include event titles; responses (Yes, No, Maybe); start and end time of event; associated location

descriptions; and number of attendees. We use this information to suggest destinations based on your

calendar events and to customize your Foodxpress experience.

• You may enable/disable Calendar Syncing at any time through the Calendar Shortcuts menu under the

Settings menu of the Foodxpress app. If you disable Calendar Syncing, you will not be able to use features that

use your calendar information.

DEVICE PERMISSIONS

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access

without your consent. And these platforms have different permission systems for obtaining your consent. The

iOS platform will alert you the first time the Foodxpress app wants permission to access certain types of data and

will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the

Foodxpress app seeks before you first use the app, and your use of the app constitutes your consent.

RATINGS LOOK-UP

After completed deliveries, customers may rate delivery partners and merchants, and Foodxpress may collect service

feedback, as well as give feedback on how the delivery went.

This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful,

safe environment for both delivery partners and customers.

Your customer rating is available in the main menu of the Foodxpress customer app.

Your delivery partner rating is available in the Ratings tab of the Foodxpress Partner app.

EXPLANATIONS, COPIES AND CORRECTION

You may request that Foodxpress:

• Provide a detailed explanation regarding the information Foodxpress has collected about you and how it uses

that information.

• Receive a copy of the information Foodxpress has collected about you.

• Request correction of any inaccurate information that Foodxpress has about you.

You can make these requests by contacting Foodxpress customer support through the app or official website

You can also edit the name, phone number and email address associated with your account through the Settings

menu in Foodxpress’s apps. You can also look up your orders and deliveries history in the Foodxpress apps.

MARKETING OPT-OUTS

You may opt out of receiving promotional emails from Foodxpress customer support through the app or official website . You

may also opt out of

receiving emails and other messages from Foodxpress by following the instructions in those messages. Please note

that if you opt out, we may still send you non-promotional messages, such as receipts for your deliverys or

information about your account.

Updates to This Policy

SUMMARY

We may occasionally update this policy. If you use our services after an update, you consent to the updated

policy.

We may occasionally update this policy. If we make significant changes, we will notify you of the changes

through the Foodxpress apps or through others means, such as email. To the extent permitted under applicable

law, by using our services after such notice, you consent to our updates to this policy.

We encourage you to periodically review this policy for the latest information on our privacy practices. We will

also make prior versions of our privacy policies available for review.

COOKIE POLICY GLOBAL

Effective Date: 7 September, 2026

We and our affiliates, third parties, and other partners use cookies and other identification technologies on our

websites, mobile applications, email communications, advertisements, and other online services (collectively,

the “Services”) for a number of purposes, including: authenticating users, remembering user preferences and

settings, determining the popularity of content, delivering and measuring the effectiveness of advertising

campaigns, analyzing site traffic and trends, and generally understanding the online behaviors and interests of

people who interact with our Services. You can read more here about the types of cookies we use, why we use

them, and how you can exercise your choices.

Cookies and Related Technologies Overview

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and

advertisements that are used to remember your browser or device during and across website visits. We also

utilize other technologies that may identify you or the devices you use. For example, “pixel tags” (also called

beacons) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can

retrieve certain information about your device and browser, including for example: device type, operating

system, browser type and version, website visited, time of visit, referring website, IP address, advertising

identifiers, and other similar information, including the small text file (the cookie) that uniquely identifies the

device. Pixels provide the means by which third parties can set and read browser cookies from a domain that

they do not themselves operate and collect information about visitors to that domain, typically with the

permission of the domain owner. “Local storage” refers generally to other places on a browser or device where

information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache).

“Software Development Kits” (also called SDKs) function like pixels and cookies, but operate in the mobile app

context where pixels and cookies cannot always function. The primary app developer can install pieces of code

(the SDK) from partners in the app, and thereby allow the partner to collect certain information about user

interaction with the app and information about the user device and network information.

Advertising Synchronization & Relevancy

In order to facilitate the most relevant ads possible, Foodxpress works with various service providers who assist us

in delivering similar ads to end users across devices and platforms. For example, we work with social media

advertising services to provide you with relevant ads based on your Foodxpress activity through their media

channels. We may also use service providers to provide you with a similar ad on a mobile website or mobile

application as with a traditional website ad. See below for more information on your choices to limit these types

of advertising.

Your Choices

You have the right to choose whether or not to accept cookies. However, they are an important part of how our

Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the

availability and functionality of the Services.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your

browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser

which are usually located within the “Help” or “Preferences” menu. Some third parties also provide the ability to

refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the

table below.

Removing or rejecting browser cookies does not necessarily affect third-party flash cookies which may be used

by us or our partners in connection with our Services. To delete or disable flash cookies please visit this site

for

more information. For further information about cookies, including how to see what cookies have been set on

your device and how to manage and delete them, you can

visit

https://youradchoices.com/ and www.youronlinechoices.eu for EU visitors.

For mobile users, you have controls in your device Operating System that enables you to choose whether to

allow cookies, or share your advertising ID with companies like Foodxpress or our advertising service providers. For

information on controlling your mobile choices, you can visit www.networkadvertising.org/mobile-choices

.

To help control or block certain ads in mobile applications, you may choose to download and utilize the DAA

mobile app, https://youradchoices.com/appchoices

Types and Purposes of Cookies

The following table sets out the different categories of cookies that our Services use and why we use them. The

lists of third party cookie providers are intended merely as illustrative and should not be viewed as a

comprehensive list.

Type of Cookie Purpose Who Serves (for

example)

Strictly

Necessary

These cookies (including local storage and similar technologies) are

essential to enable your use of the site or services, such as assisting

with your account login, so we can show you the appropriate

experience and features such as your account information, delivery

history, and to edit your account settings. They may also provide

authentication, site security, and help localize the language based on

the geography of your visit.

Site features

and Services

These provide functionality that help us deliver products and

Services. For example, cookies help you log in by pre-filling fields. We

may also use cookies and similar technologies to help us provide you

and others with social plugins and other customized content and

experiences, such as making suggestions to you and others.

Analytics,

performance

and research

These are used to understand, improve, and research products and

Services, including when you access the Foodxpress website and related

websites and apps from a computer or mobile device. For example,

we may use cookies to understand how you are using site features,

and segmenting audiences for feature testing. We and our partners

may use these technologies and the information we receive to

improve and understand how you use websites, apps, products,

services and ads.

These cookies and pixels are used to deliver relevant ads, track email

marketing or ad campaign performance and efficiency. For example,

we and our ad partners may rely on information gleaned through

these cookies to serve you ads that may be interesting to you on

other websites. Similarly, our partners may use a cookie, attribution

service or another similar technology to determine whether we’ve

served an ad and how it performed or provide us with information

about how you interact with them.

Type of Cookie Purpose Who Serves (for

example)

These service providers use various technologies to deliver relevant

mobile ads, track mobile marketing or mobile ad campaign

performance and efficiency.

Contact us

If you have any questions about our use of cookies, please review the FAQ’s in the “Legal & Privacy” section,

Email Foodxpress customer support through the app or official website where you may also submit your questions.

I am unable to delete my Foodxpress account

First, try to delete your account with the link below. If you have tried this and still cannot delete your account,

you can submit your request using the prompts on this page.

DELETE MY FOODXPRESS ACCOUNT

If you request to delete your Foodxpress account, it will be immediately deactivated. After 30 days, your account

will be permanently deleted. Deleting your account will also permanently remove any credit, promotions, or

rewards linked to your account.

Please note that Foodxpress may retain certain information after account deletion as required or permitted by law.

If you decide to keep your account, you can restore it within 30 days of deactivation by signing in on your app or

on web.

Tell us why you were unable to delete your account Foodxpress customer support through the app or official website

© 2026 | Foodxpress - All Rights Reserved

Foodxpress Service-Specific Clarifications

Foodxpress is a food and package delivery platform. The following clarifications apply throughout this policy:

• Order and delivery data may include merchant, item, quantity, special instruction, pickup address, delivery address,

recipient contact details, delivery status, proof of delivery, timestamps, fees, tips, promotions and payment information.

• Package delivery data may include sender and recipient names, contact details, pickup and delivery locations, package

description, handling instructions, declared value where applicable, and photographs or signatures used as proof of

pickup or delivery.

• Merchant data may include business name, address, menu or catalog information, pricing, order status, preparation

times, contact details and transaction information necessary to fulfill orders.

• Delivery Partner data may include identity and account information, vehicle information where relevant, location while

providing delivery services, delivery history, earnings, ratings, safety information and verification data.

• References to pickups, routes, vehicles and location in this policy concern food and package delivery operations.

Contact information

Questions, privacy requests, corrections and account deletion requests may be submitted through Foodxpress customer

support in the Foodxpress app or through the official Foodxpress website. Before publication, Foodxpress should insert its

current privacy-support email address here if one is available.